Returns + Refunds

Eligibility

Pieces can be returned if they are unworn, unwashed, free of marks or scent, and have their original tags attached.

Return window

Request a return within 14 days of your order being delivered.

Hygiene

For hygiene reasons we ask that garments are tried on over your own underwear. Items returned with signs of wear may be sent back to you.

Damaged or incorrect items

If something arrives faulty or isn't what you ordered, email us within 14 days with photos and your order number. We'll cover return postage and replace or refund it.

Exchanges

The quickest way to exchange a size is to return the original piece and place a new order, so your size is held straight away.

Refunds

Approved refunds are issued to the original payment method once the return has been received and checked. Your bank may take a few extra days to display it.

Return postage

Return postage is paid by the customer unless the item is faulty or incorrect. We recommend a tracked service — returns remain your responsibility until they reach us.

Sale items

Sale pieces follow the same 14-day window unless a listing states otherwise at the time of purchase.

Starting a return

Email support@ivoryshores.com with your order number and the pieces you'd like to return. We reply within 2–3 business days.

Nothing in this policy affects your statutory rights under applicable consumer protection law.